Terms and Conditions of Xhanxeli Network
A. Domain Name, Coding, Customization, Website Development, and Web Server Hosting Services
- Compliance with Terms Xhanxeli Network reserves the right to terminate any contract and services with any company or individual who violates the following terms:
- Using “null” plugins, applications, or software containing viruses, malware, trojans, or other elements that could damage server performance and risk our accounts with Amazon, Google, and other providers.
- Sending email blasts to email lists that are scraped using specific software or to emails that have not subscribed to your website’s “Newsletter.”
- Engaging in spam blasting via email, software, WhatsApp/Telegram plugins, or other methods; involvement in crypto mining, online gambling, pornography, pirated video streaming, providing download services for null plugins, cracked games, or engaging in phishing activities on websites.
- Storing pornographic content such as videos, images, or other media forms.
- Disclosing critical information such as your server’s IP address publicly, which could risk other users, including potential DDoS attacks.
- After project handover, clients must review the work within the User Acceptance Testing (UAT) period of 3 business days. Any issues discovered after this period will not be the responsibility of Xhanxeli Network. Additional charges will apply for resolving issues discovered after the UAT period.
- All modifications must be clearly briefed and accurately detailed. Xhanxeli Network will only make modifications according to the client’s briefing. We are not responsible for any parts not specified during the briefing.
- Support for web server hosting is provided for a minimum of 10 minutes and a maximum of 5 hours, depending on the support plan purchased. Support or assistance outside of the support plan is at the discretion of Xhanxeli Network.
- Upgrades and updates to software and hardware on web servers are performed only on weekends or according to support plans with “Ad-Hoc” support. All upgrade and update work starts at midnight, with a minimum of 10 minutes and a maximum of 5 hours.
- No refunds will be provided once customization work, website development, web server hosting, or domain name purchases are completed.
- Clients must settle invoices before the due date. Any extended time or grace period will be at the discretion of Xhanxeli Network.
- Quotations are valid for a minimum of 7 days and a maximum of 30 days. After the due date, quotations are no longer valid, and a new quotation request will be required.
- Xhanxeli Network will not be responsible for any loss if your website is blocked by Internet Service Providers, government agencies, or similar entities.
- Subscriptions that expire have a 7-day grace period. After 7 days, the subscription will be permanently deleted, and no backups will be available after this grace period.
- No tax is applied to Xhanxeli Network services; however, taxes may be applicable for third-party services such as:
- Amazon Web Services (Lightsail, EC2, Amazon SES, etc.)
- WordPress plugins, WooCommerce add-ons, OpenCart extensions, Magento extensions, etc.
- LiteSpeed Enterprise
- CyberPanel Web Bundle
- Other third-party services as listed in the invoice.
B. Marketing Services, Including Facebook Ads, Google Ads, TikTok Ads, Blogging, SEO, and Others
- Service Packages Marketing services are provided according to the package detailed in the quotation or invoice.
- Refund Policy No refunds will be provided once payment is made or during the ad campaign, or after the advertising budget is exhausted.
- Advertising Materials All advertising materials such as videos, images, and other media are the property of the client. These materials can be used after the contract or service period ends.
- SEO Services SEO services are offered for a minimum of 3 months and a maximum of 1 year. We do not guarantee top ranking on search engines such as Google or Bing. Outcomes depend on search engine algorithms. SEO work concludes when the keywords provided by the client are listed in Google Search Console. Clients can view reports in Google Search Console. SEO services are performed according to the invoice or quotation provided. Additional charges will apply for services beyond what is specified.
- Advertising Account Responsibility Xhanxeli Network is not responsible if your advertising accounts (e.g., Facebook Ads, Google Ads) are blocked or services are terminated.
- Legal Responsibility We are not responsible for legal claims from third parties regarding the use of marketing materials if they belong to others. Clients will be given the opportunity to review all marketing materials before use.
- Blog Advertising Policy Advertising on xhanxeli.com is subject to the following terms:
- We do not accept ads for pornography, online gambling, and similar content.
- Ads are only placed within articles, widgets, or as sponsored articles.
- Misleading ads or overclaims, especially related to health, are not allowed.
- Political ads, anti-vaccine, anti-medicine ads, and religious content are not permitted.
- Get-rich-quick schemes, MLM, and similar ads are prohibited.
- Facebook Ads
- Google Ads
- Twitter Ads
- LinkedIn Ads
- TikTok Ads
Note: Xhanxeli Network reserves the right to change or update these terms and conditions at any time.